Online Terms Of Sale

1. Conditions of sale, formation of the contract

By ordering online via the check out process, a contract is formed on the following terms:

  • To place an order for the products select  "View Shopping Bag"  this will give you an opportunity check the order and correct any errors, from there "Go to Safe Checkout",  In doing this you offer to buy the goods at the prices indicated as well as any applicable delivery charges.
  • We will send an automated order acknowledgement via email to you, listing the products you have ordered. This email is NOT an acceptance of your order, just a confirmation that we have received it.  
  • All orders are subject to acceptance and availability, please note items in your shopping basket are not reserved and may be purchased by other customers.
  • The acceptance of an order takes place when we dispatch the order. Unless we have notified you that we have not accepted your order and canceled this. We may cancel the order, where goods are not available, if unable to obtain authorisation for your payment or if there has been an error with listing the item.
  • Payment for goods and delivery charges can be made by any credit card that is shown acceptable on the website at the time you place the order.
  • Any contract between you and ILIH Boutique Ltd is subject to your right of cancellation of the order.
  • Unless you cancel your order, acceptance of your order and completion of the contract between you and us will be completed when we email you to confirm the goods have been dispatched.


— The 3 day Standard delivery within United Kingdom is FREE, complimentary from us to you.

— If you are in a hurry you can pay for Next Day delivery-service in the UK only, at cost for £10. Please note you must order before mid-day GMT.

— We are great friends of Continent and deliver to EU as Standard delivery with the price of £16.

— As we are global nomads we also serve the rest of the world, and you will get the shipments as Standard delivery price of £25. 

Please note that we aim to dispatch all orders within 48 hours from placing the order. 

We deliver weekdays Monday to Friday between 7:30am to 6pm.  Delivery is insured and signature required with the delivery. Therefore consider providing us an address where this can be signed for - for example your work address. At the time of signing the goods the responsibility to transfer to you.


2. Pricing, Availability and Customs

  • All prices on this site are GBP pounds sterling and inclusive of the UK sales tax (VAT) at the prevailing rate.
  • We will honour prices displayed on the Site at time of order acceptance, except in cases of patent error.
  • All goods are subject to availability.
  • If upon receipt of your order the goods you have ordered are not available in stock, we will inform you as soon as possible, and refund you for any sum that has been paid by you for the goods.
  • The description and price of the goods your order will be shown on the website at the time you place the order.
  • Prices listed exclude delivery charges, which will be indicated and added whilst going through the check out process.
  • Where goods are to be delivered to an address outside the UK, you will be liable for any local import taxes on those items.  Please contact your local customs office for further information.

3. Cancelations

Any contract between you and ILIH Boutique Ltd is subject to your right of cancellation of the order.

  • If you change your mind and want to cancel your order before the order has been dispatched, please email us quoting your order number at
  • If we have already dispatched the goods you may return them within 7 days from when you receive them, to get a full refund.  All we ask is that you ensure you return goods in the same condition you receive them in.
  • Please note we must have cancelation in writing, on email or via traditional post is fine.
  • We are sorry but we can’t refund items that have been worn.
  • Please check your purchase immediately upon receipt, report any damage to us and if external packaging is damaged please make a note of this with the courier delivering your package.
  • Returns are made at your own cost, we advise you to send them to us as recorded delivery, as goods are your responsibility until they reach us.
  • We will complete your refund including delivery costs within 30 days of receipt of the order cancellation.

Cancelled orders should be returned to: ILIH Boutique Ltd, No 1, Chamberlain Court, 104 Edmund Street Birmingham, B3 2ES, UK.  

Please call our Customer Services for any further advise you may require:

Tel: +44 (0)845 6060 442

General Information – online security

We take online security seriously at ILIH Boutique Ltd, and that’s why we use Sage Pay to keep your personal data safe and sound.  

All credit card payments are processed through SecPay which utilises a 128-bit SSL security system guaranteeing that your transactions are secure. The padlock icon on the edge of your browser window indicates areas of the site that are secure. Click on the padlock if you want to know more about the technical stuff!


No1 Chamberlain Court, 104 Edmund Street, Birmingham, B3 2ES.

United Kingdom

Customer Services: Tel  +44 (0)845 6060 442


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